Charles Schwab & Co. and Valley National want you to have the highest level of confidence when you do business with Charles Schwab. So, Charles Schwab offers you this simple guarantee: Schwab will cover 100% of any losses in any of your Schwab accounts due to unauthorized activity.
The highest levels of security are only possible when we work together. To ensure your protection under this guarantee, it is your responsibility to:
- Safeguard your account access information. If you share this information with anyone, Schwab will consider their activities to have been authorized by you.
- Report any unauthorized transactions to us as quickly as possible. If you suspect you are a victim of fraud, please contact us and Charles Schwab immediately at 888-3-SCHWAB.
You do not have to do anything to get this protection. Schwab automatically provides this protection.
Here is how this guarantee works. If you suspect you have been a victim of unauthorized activity in your Schwab account, notify Valley National and Schwab at 888-3-SCHWAB immediately. Schwab will promptly review your claim and assist you in taking measures necessary to protect you from further loss. You will be required to complete a notarized affidavit of fraud and to identify items of unauthorized activity.
The guarantee applies to all Schwab Bank products (bank accounts and loans). If you suspect you have been a victim of unauthorized activity in your Schwab Bank account, notify Schwab at 888-3-SCHWAB immediately. If an unauthorized advance is made on your Schwab Bank loan account, you will not be responsible for repaying the amount of the unauthorized advance or any related interest or transaction charge.
This guarantee applies to all individual retirement accounts held at Schwab including those accounts managed by independent investment advisors doing business with Schwab Advisor Services like Valley National Advisers. However, keep in mind that transactions initiated by Valley National Advisers, as your investment advisor, or other people to whom you have granted authority to act on your behalf are considered authorized and not covered.
The Guarantee does not apply to 529 college savings plan accounts at Schwab because the assets are maintained by or held at a third party and Schwab cannot be responsible for any failure of those third parties to safeguard your information or protect your account.